Terms of service

Last Updated: May 2026

Welcome to Velnora. These Terms of Service govern your access to and use of our website and services. By accessing or using our website, you agree to comply with these Terms.

If you do not agree with these Terms, please do not use our website.

1. Use of the Website

By using this website, you confirm that:

  • You are at least the age of majority in your jurisdiction
  • You will use the website only for lawful purposes
  • You will not misuse, disrupt, or interfere with the website or its services

We reserve the right to refuse service or terminate access if unlawful or abusive activity is detected.

2. Product Information

We strive to provide accurate product descriptions, images, pricing, and availability information.

However:

  • Product colors may appear differently depending on device settings
  • Product availability may change without notice
  • Minor variations in size, color, or appearance may occur

We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.

3. Pricing and Payments

All prices displayed on the website are listed in the applicable currency shown at checkout.

Payments are processed securely through third-party payment providers.

We reserve the right to:

  • Change prices without prior notice
  • Cancel or refuse orders suspected of fraud or unauthorized activity
  • Limit quantities purchased per customer or order

4. Orders

After placing an order, you will receive an order confirmation email.

Order acceptance is subject to product availability and payment verification.

We reserve the right to cancel orders for reasons including but not limited to:

  • Pricing or inventory errors
  • Suspected fraudulent activity
  • Incomplete or inaccurate billing/shipping information

If an order is canceled after payment, an appropriate refund will be issued.

5. Shipping and Delivery

Shipping times are estimates only and may vary depending on location, carrier delays, customs processing, or other external factors.

Velnora is not responsible for delays caused by shipping carriers, customs, weather conditions, or events outside our control.

Customers are responsible for providing accurate shipping information.

6. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Please review that policy for information regarding eligibility, timelines, and refund processing.

7. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Images
  • Product descriptions
  • Graphics
  • Text
  • Website design

is the property of Velnora or its content suppliers and may not be copied, reproduced, distributed, or used without permission.

8. Limitation of Liability

To the fullest extent permitted by law, Velnora shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website or products.

Our total liability shall not exceed the amount paid for the purchased product.

9. Third-Party Links

Our website may contain links to third-party websites for convenience or informational purposes.

We are not responsible for the content, policies, or practices of third-party websites.

10. Privacy

Your use of this website is also governed by our Privacy Policy.

Please review the Privacy Policy to understand how we collect and use information.

11. Changes to These Terms

We may update these Terms of Service at any time without prior notice.

Changes become effective immediately upon posting on this page.

Continued use of the website after changes are posted constitutes acceptance of the updated Terms.

12. Contact Information

If you have questions regarding these Terms of Service, please contact us:

Velnora
Email: support@velnora.com

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)