Refund policy

Last Updated: May 2026

Welcome to Velnora. We want you to feel confident when shopping with us. If you are not fully satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

We accept returns for eligible items within 30 days of delivery.

To qualify for a return, items must:

  • Be unused, unworn, and in original condition
  • Include original tags and packaging when applicable
  • Not show signs of damage caused by misuse or improper handling

Items returned without prior approval may not be accepted.

2. Non-Returnable Items

The following items are not eligible for return:

  • Final sale or clearance items
  • Gift cards
  • Personalized or customized products
  • Items marked as non-returnable on the product page

For hygiene reasons, certain accessories or intimate apparel may also be non-returnable where applicable.

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

We will review the request and provide a suitable resolution.

4. Return Process

To request a return, please contact our customer support team:

Email: support@velnora.com

Please include your order number in your message.

If your return request is approved, we will provide return instructions.

Customers are responsible for return shipping costs unless the item received was incorrect or defective.

5. Refunds

Once the returned item is received and inspected, refunds will be processed to the original payment method.

Please note:

  • Refund processing times may vary depending on your payment provider
  • Original shipping fees are generally non-refundable
  • Refunds may take several business days to appear in your account

You will receive an email confirmation once your refund has been issued.

6. Exchanges

We currently do not guarantee direct exchanges.

If you would like a different size or style, we recommend placing a new order after your return request has been approved.

7. Order Cancellation

Orders may only be canceled before they are processed for shipment.

Once an order has been shipped, it cannot be canceled and must follow the return process after delivery.

8. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Velnora
Email: support@velnora.com

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)