Shipping policy

Last Updated: May 2026

Thank you for shopping with Velnora. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Please note:

  • Business days are Monday through Friday, excluding public holidays
  • Orders placed on weekends or holidays will be processed on the next business day
  • Processing times may be extended during peak seasons or promotional periods

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

2. Shipping Time Estimates

Estimated delivery times vary depending on the destination and shipping method selected at checkout.

Typical delivery estimates:

  • United States: 5–12 business days
  • International Orders: 7–20 business days

Please note that delivery times are estimates only and are not guaranteed.

Shipping delays may occur due to:

  • Carrier delays
  • Weather conditions
  • Customs inspections
  • High shipping volume
  • Incorrect shipping information

3. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Delivery destination
  • Package weight and size
  • Selected shipping method

Promotional free shipping offers may apply to eligible orders when available.

4. International Shipping

We may offer international shipping to selected countries and regions.

Customers are responsible for:

  • Import duties
  • Customs fees
  • Taxes or additional charges imposed by local authorities

International shipments may be subject to customs processing, which can affect delivery times.

5. Order Tracking

Tracking information will be provided by email once the order has shipped, when tracking is available through the carrier.

Please allow time for tracking updates to appear after shipment confirmation.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information at checkout.

Velnora is not responsible for delivery issues caused by:

  • Incorrect addresses
  • Incomplete shipping information
  • Failed delivery attempts

If you notice an error in your shipping details, please contact us as soon as possible before the order is shipped.

7. Lost or Delayed Packages

If your package is delayed or appears lost during transit, please contact the shipping carrier first for assistance.

You may also contact our support team, and we will do our best to help investigate the issue.

Please note that delivery delays caused by carriers or customs are outside of our direct control.

8. Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery.

Include:

  • Your order number
  • Photos of the package and item
  • A description of the issue

We will review the situation and provide further assistance.

9. Contact Us

If you have any questions regarding shipping, please contact us:

Velnora
Email: support@velnora.com

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)